Help center
Support
The things most people need to resolve about Good News. If yours isn't here, write to us.
Contact
For anything else, write to:
- General email: privacy@goodnewsapp.app
- Response time: up to 7 business days. If your request is a GDPR right (access, rectification, erasure, objection, portability), we respond within the legal one-month deadline.
We don't have a phone line. We're a small team and route everything through email so there's a paper trail.
Delete my data
From inside the app: Settings → Delete my data. That revokes your notification token on our server and wipes everything stored on your device (favorites, dismissed items, preferences, cache). Instant.
If you've already uninstalled the app and want us to delete any residual data, write to privacy@goodnewsapp.app stating you want to exercise your right of erasure (GDPR Art. 17). We confirm within 30 days.
Stop receiving notifications
In the app: Settings → Daily notifications → off. You can also disable them at OS level in iOS/Android settings.
When you disable them, we stop storing your notification token on the server as soon as the app syncs.
Turn off campaign measurement
In the app: Settings → Campaign measurement → off. With the switch on, the app sends Meta anonymous install and open events so we can tell whether our ads work; we do not tell it what you read, we do not collect the advertising identifier (IDFA), and we do not share your notification token. Turning it off stops those events and costs you no functionality. The detail is in §3.6 of the Privacy Policy.
Report a story
From the app (version 1.0.6 and later): open the story and tap "Report this story" at the end of the article. Pick a reason and you're done — nothing that identifies you is sent.
By email: write to privacy@goodnewsapp.app with the headline or the link, and tell us what's wrong (incorrect information, inappropriate tone, other).
We review reports by hand and as quickly as we can. We are a small project and do not run a 24/7 desk, so we do not promise a fixed deadline; if the content could mislead, we pull it from the feed while we review it.
I'm not getting the daily notification
- Confirm notifications are on in Settings → Daily notifications inside the app.
- Confirm your OS allows notifications from Good News (iOS/Android Settings → Notifications → Good News).
- Confirm the chosen hour is correct (device time zone).
- If all the above is correct and it still doesn't arrive, write to us with your device model and OS version.
Stories don't load
Check your connection. The app needs to reach goodnewsapp.app to download the daily digest. If your network blocks that domain (some corporate networks or VPNs do), you'll need to unblock it or switch networks.
If the problem persists, force-quit and reopen the app. If it still doesn't work, write to us.
Where does the news come from?
Each night we ingest articles from dozens of newsrooms. The English edition draws on an international set — Reuters, BBC, The Guardian, ScienceDaily, Smithsonian and others. The Spanish edition draws on more than thirty Spanish sources (El País, El Mundo, ABC, La Vanguardia, 20Minutos, elDiario.es, RTVE, Europa Press) plus positive-news aggregators.
An AI filters out partisan, violent and sensationalist content. A second AI pass rewrites the headline and summary in a calm editorial tone. We label AI-rewritten text and AI-generated images visibly, and the source URL is always one tap away.
Why don't I see stories from my region / topic / outlet?
The app is available in Spain and the United States, and selects sixteen stories a day per country from the categories science, nature, health, culture, technology, sports, solidarity and community. If you miss an outlet or topic, write to us — every suggestion goes into the roadmap queue.
Errors in AI-generated headlines or summaries
The AI rewrites headlines to fit our editorial tone. Occasionally it can introduce nuances that aren't in the original. That's why we always link to the original source from the article.
If you find a serious error, email privacy@goodnewsapp.app with the headline or the link. If the error is misleading, we pull the story from the feed while we review.
Privacy, terms and legal
All the documentation: